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FAQ / POLICIES / SHIPPING

INVENTORY/SPECIAL ORDER

While we stock a significant amount of inventory, some items are special order only. For this reason expect all orders to be shipped within (5) days of being received - however typical lead times are 1-2 days. If the item(s) are back-ordered or delayed we will contact you immediately with an expected time-frame.

RETURNS/EXCHANGES/REFUNDS

Due to the nature of our business, all of our items are brand new and considered first-hand. Many of the codes of practice followed by ourselves and companies we supply will not allow for second-hand products to be used. For this reason, we do not accept returns/exchanges for any reason other than manufacturer defect or damage. If you're unsure of the product/configuration you need, please contact us prior to placing your order.

In other words, ALL SALES ARE FINAL.

DEFECTIVE/DAMAGED/WARRANTY ITEMS

There is always the chance that an item may arrive damaged, defective, or fail during normal operating conditions. If that's the case, please contact us so we can get the issue resolved efficiently.

SHIPPING

Our preferred shipping carrier for both domestic and international orders is UPS. At checkout, you may select your preferred service type and benefit from our discounted shipping rates.

Additionally, USPS Priority Mail is available for domestic addresses and only for small orders of light components totaling no more than 2-Pounds. There are no exceptions to this as it is exclusively offered to ship a low cost/small quantity of boots, connectors, or terminals in a small flat-rate box for a cost-effective rate. Please note, any and all shipping claims for USPS are the responsibility of the customer - we will not handle this if there is a damaged/lost package.

Local Pick-Up is available only after your order has been processed, confirmed, and you have been contacted directly to arrange pick-up details. 

PAYMENTS

We accept all major credit cards, PayPal, and wire transfer. Each transaction is authorized and then manually processed after being reviewed.