While we stock a significant amount of inventory, some items are special order only. For this reason expect all orders to be shipped within (5) days of being received - however typical lead times are 1-2 days.
If any item(s) are back-ordered or delayed we will contact you immediately with an expected time-frame.
All orders of ex stock material received by 3PM EST will ship same day, time permitting, in the order in which they are received. Orders with expedited shipping will be processed first to ensure they meet commitment times.
Due to the nature of our business, all of our items are brand new and considered first-hand. Many of the codes of practice followed by ourselves and companies we supply will not allow for second-hand products to be used. For this reason, we do not accept returns/exchanges for any reason other than manufacturer defect or damage. If you're unsure of the product/configuration you need, please contact us prior to placing your order.
In other words, ALL SALES ARE FINAL.
There is always the chance that an item may arrive damaged, defective, or fail during normal operating conditions. If that's the case, please contact us so we can get the issue resolved efficiently.
Our preferred shipping carrier for both domestic and international orders is UPS. At checkout, you may select your preferred service type and benefit from our discounted shipping rates.
Additionally, USPS Priority Mail is available for domestic addresses and only for small orders of light components totaling no more than 2-Pounds. There are no exceptions to this as it is exclusively offered to ship a low cost/small quantity of boots, connectors, or terminals in a small flat-rate box for a cost-effective rate. USPS Priority Mail service is only able to be insured to $100 USD, by selecting this shipping method you acknowledge their terms and conditions and approve for your order to be shipped without additional insurance regardless of the order value. All shipping claims for USPS are the responsibility of the customer - we will not handle this if there is a damaged/lost package.
With prior arrangements made you may also provide your own DHL, FedEx, or UPS account number for us to ship on for a packaging fee of $3.50.
We accept all major credit cards, PayPal, and wire transfer. Each transaction is authorized and then manually processed after being reviewed.