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FAQ / POLICIES / SHIPPING

INVENTORY/SPECIAL ORDER

While we stock a significant amount of inventory, some items are special order only. For this reason expect ALL orders to be shipped within (5) days of being received - however typical lead times are 1-2 days. If the item(s) are back-ordered or delayed we will contact you immediately with an expected time-frame.

RETURNS/EXCHANGES/REFUNDS

Due to the nature of our business, all of our items are brand new and considered first-hand. Many of the codes of practice followed by ourselves and companies we supply will not allow for second-hand products to be used. For this reason, we do not accept returns/exchanges for any reason other than manufacturer defect or damage. If you're unsure of the product/configuration you need, please contact us PRIOR to placing your order.

In other words, ALL SALES ARE FINAL.

DEFECTIVE/DAMAGED/WARRANTY ITEMS

There is always the chance that an item may arrive damaged, defective, or fail during normal operating conditions. If that's the case, please contact us so we can get the issue resolved efficiently.

SHIPPING

Every order is shipped via UPS Ground, UPS Canada Standard, or UPS Worldwide Saver. If you need to expedite your order, please include the requested UPS service level in the 'Special Notes' section in your shopping cart and select Quickbooks Payments as your payment method; we will then process your order and contact you with the final total reflecting your shipping selection.

Our shipping rates are a flat rate. Because of the massive variety in our inventory, small items will ship for a lower flat rate. In this case it pays to order more, rather than less - as the shipping rate for a couple of connector kits will be the same as an order containing a variety of connectors/tools/supplies. Large or heavy items like DR-25 and wire spools will ship at a higher flat rate. 

Local Pick-Up is available only after your order has been processed, confirmed, and you have been contacted directly to arrange pick-up details.

PAYMENTS

We accept all major credit cards, PayPal, and wire transfer. Each transaction is authorized and then manually processed after being reviewed.